Whether you are an investor in or borrower with Church Extension Fund, please know that we sincerely value you as our customer and are sensitive to your right of privacy. This notice describes the CEF’s Privacy Policy. If our policies and procedures meet your expectations, there is nothing you need to do. This notice is for your information and in keeping with legislation or regulation enacted regarding this matter.
What You Should Know
We recognize the importance of keeping nonpublic personal information about you secure and confidential. It’s important for you to know that, unlike many financial institutions, we do not sell or share any nonpublic personal information with outside marketers. You also need to know that we carefully manage information to give you better service and more convenience.
This document describes CEF’s policy with respect to nonpublic personal information, which means personally identifiable information about a customer’s current or former relationship with CEF (“Customer Information”).
Making the Security of Information a Priority
Keeping financial information secure is important. We value your trust and handle information about you with care. At CEF, we limit access to Customer Information to those persons who need to know the information to provide our products and services to you. CEF personnel and service providers that have access to Customer Information are required to maintain confidential treatment of this information.
We maintain physical, electronic and procedural safeguards that guard Customer Information. We periodically assess and employ new technology for protecting this information and upgrade our systems when appropriate.
Collecting Information
We collect and use various types of information in order to serve you better. This enables us to help you learn more about our products and services that may be of interest to you. We collect Customer Information from the following sources:
- Information you provide to us on applications and through other means, such as your name, address, email, telephone number, social security number, etc.
- Information about your transactions and account experience with us, such as account balance, loan payment history and account activity.
- Information from a consumer reporting agency, such as information regarding your creditworthiness or credit history (this currently applies only to Extension Plus investors who have applied for or have a debit card) and banking information.
- Information obtained from other sources such as congregation name, employer, insurer, etc.
- Other general information we obtain about you, such as demographic information or information required by applicable law.
- The CEF mobile application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your user experience and improve our services, as well as provide additional security to protect your account.
Disclosure of Customer Information
Although we do not share Customer Information with outside marketers, we do share information in certain circumstances in an effort to provide you with greater convenience and more choices regarding our products and services, and also as permitted by law.
Sharing Information with Entities that Work for CEF
We may disclose the Customer Information we collect to companies that perform marketing services on our behalf or to other financial institutions with whom we have agreements. We may also disclose Customer Information to third party service providers as necessary to process, service and provide access to your investment and loan accounts in a manner that promotes a good customer experience.
The companies that work on our behalf are contractually obligated to CEF to keep the Customer Information we provide to them confidential, and to use the information only to provide the services we’ve asked them to perform for you and us.
Disclosing Information in Other Situations
We may also disclose Customer Information (i) to credit reporting agencies or similar organizations, (ii) when required by law, or (iii) to facilitate important operations. For example, this may include:
- A court order such as a subpoena, garnishment, or similar legal process.
- A fraud investigation.
- Recording of deeds, mortgages and other legal documents which become a matter of public record.
- An audit or examination.
Government Regulation
In order to comply with applicable governmental regulation, CEF may require additional information to verify an investor’s identity and disclose the same to government agencies as required by law.
Making Sure Information is Accurate
Keeping your account information accurate and up to date is very important. You will have access to certain information through various means such as account statements and online statements. It is necessary that you keep us informed of any changes in your personal information such as change of address, name change, etc. You may request access to and correction of your information by contacting Church Extension Fund, 3773 Geddes Road, Ann Arbor, MI 48105-3098. If you have questions, you may also contact us by calling 800-242-3944 (toll-free) during normal business hours.